The Underlying Competencies chapter provides a description of the behaviors, characteristics, knowledge, and personal qualities that support the practice of business analysis.
The underlying competencies described here are not unique to business analysis. They are described here to ensure readers are aware of the range of fundamental skills required and provide a basis for them to further investigate the skills and knowledge that will enable them to be accomplished and adaptable business analysts.
These competencies are grouped into six categories:
- Analytical Thinking and Problem Solving (p. 188),
- Behavioral Characteristics (p. 194),
- Business Knowledge (p. 199),
- Communication Skills (p. 203),
- Interaction Skills (p. 207), and
- Tools and Technology (p. 211).
Each underlying competency is defined with a purpose, definition, and effectiveness measures.
